SMS Consent & Messaging Policy
What this service does
Berlayar Live Call is a personal phone-call coaching and AI-assisted call-handling service. SMS messaging is used only to support the operation of voice calls placed or received through the service.
Who receives messages
Text messages are sent only to:
- The account owner (Ernie Chen), for verification codes and call status notifications.
- Individuals who have explicitly opted in — either by replying YES to a verification SMS sent from our registered Twilio number, or by giving direct verbal consent during a recorded phone call which is retained in our session logs.
Message types & frequency
Messages are transactional in nature: call confirmations, voicemail transcripts, and follow-up summaries. We send no marketing or promotional content. Frequency is at most 10 messages per month per recipient.
Opt-out
Reply STOP to any message to unsubscribe immediately. Reply HELP for assistance, or email hello@ernie.sg.
Carrier notice
Message and data rates may apply. Message frequency varies by recipient. Carriers are not liable for delayed or undelivered messages.
Privacy
Phone numbers and message contents are not shared with third parties. Logs (including call audio and transcripts) are retained for up to 30 days for service quality and incident review, then deleted. To request earlier deletion, email hello@ernie.sg.
Contact
Operator: Ernie Chen
Email: hello@ernie.sg
Website: berlayar.ai